Jenny Levine (The Shifted Librarian)
We know how to do this (combine "hi tech" with "hi touch") in our physical buildings. Showed an example of a Dutch library that included, for example, contextual help on video monitors depending on where you are in the building.
"This is our job -- connecting people." -- regardless of the tool or content that we are using. In exploring the high / low axes of technology and "touch" (human contact / presence), Levine realized that she didn't care very much about the technology axis. High or low tech, the key is high touch. She quoted Shirky -- "Tools don't get socially interesting until they are technologically boring."
Showed example of library catalog that provided link for people to text the citation / call number from a retrieved record to their cell phone.
Quoting Boule, "My Flickr contacts know more about me than my neighbors do."
Our goal is not to connect people to a particular resource but rather to connect them to each other. Our goal is should be serendipity.
How do we create opportunities for serendipity in our libraries? Examples given were LibraryThing for Libraries and "Biblio Commons", a prototype social library catalog. Also, a mockup for "FindBook", a social network for libraries.
Levine's presentation will be available online at http://theshiftedlibrarian.pbwiki.com/ .
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